POPPY DIVINE is happy to offer a refund or exchange for most full priced and reduced garments.
POPPY DIVINE is only responsible for garments purchased directly from our website. All garments purchased through one of our stockists will need to be returned to the point of purchase.
To return an item(s), please include a copy of the invoice or packaging slip that you received with your parcel and indicate the reason for the return.
To arrange any returns, please contact us directly on +27 82 900 8069.
Goods must be returned within 30 days of order date - i.e. unused, unworn, unwashed, undamaged, unsoiled and in their original packaging with tags attached.
POPPY DIVINE will make exceptions to the above clause if a garment may be faulty. If you are returning or exchanging a faulty or damaged item, POPPY DIVINE will pay for return postage.
Refunds are not given for garments that are damaged due to care instructions not being followed. We will credit your original method of payment, excluding delivery unless goods are faulty or not as ordered.
If you would like to exchange a colour or style, please follow the same return instructions as above.
Refunds and exchanges are processed within 7 to 10 days of receipt. The garment does need to undergo a quality check and then your refund will be processed. Make sure your name, address, phone number and instructions are clearly indicated. Comments would be appreciated. Please allow 3-5 days for refunds to appear in your account.
Please note that delivery/postage costs are not refundable unless the goods are faulty or not as ordered.
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